At Inclusion, lived experiences and feedback are so important to us – it helps to shape and develop our services for the better, and hearing your lovely stories are what makes us so proud to do what we do. In this article, we’re sharing a letter written by Paul, a former inmate from HMP Oakwood, who shares his gratitude for Hayley Ward, a Psychosocial Recovery Practitioner from our team at HMP Oakwood, and discusses the importance of feeling believed-in during recovery.

Paul’s Letter

Dear Governors of HMP Oakwood,

I am writing to you today as a former inmate to express my profound gratitude and to highlight the incredibly important, life-transforming work undertaken by the Inclusion Team within HMP Oakwood, with particular recognition for Mrs. Hayley Ward.

During my period of incarceration at HMP Oakwood, which spanned just under a year, I was a convicted Class A drug supplier and user, dependent on methadone, and in a state of utter brokenness. To be frank, I saw little hope for my future.

However, from the moment I encountered Mrs. Hayley Ward of the Inclusion Team, the trajectory of my life began to change. Hayley saw a potential in me that I could not recognise in myself. She consistently offered unwavering belief and support, even when I lacked any faith in my own capacity for change. This support was not fleeting; it began from our first meeting and, I am grateful to say, continues to this day.

Hayley was instrumental in guiding me through my detoxification process while in prison, a critical step that enabled me to re-enter the community free from substance dependence. She persistently encouraged me to engage with Walk Ministries, an opportunity I was initially very resistant to, feeling undeserving of such a chance. Every day, without fail, Hayley would come to my door, gently challenging my mindset and urging me to reconsider. I can state with absolute certainty that had it not been for her unwavering dedication, I would likely be addressing you in person today, but as an inmate once more, rather than sending this email.

Please do not underestimate the profound and lasting impact of the work that Hayley Ward and the entire Inclusion Team deliver. Their efforts extend far beyond the prison walls. 

I am living proof of this. It has now been 16 months since my release. I have not relapsed. I am working full-time, and on the 31st of this month, I will be moving into my own accommodation – and leaving walk ministries into a home I have saved for and secured through my own hard work.

I am a thoroughly changed man, from the inside out.

Mrs. Hayley Ward was the driving force behind the man I have become today.

If you wish to truly understand the impact of the Inclusion Team, I am a testament to their success. Their work is not just a program; it is a lifeline that facilitates genuine rehabilitation and offers individuals the chance to rebuild their lives.

Thank you for your time and for supporting the vital work of the Inclusion Team.

Paul